Our Privacy Commitment: jackpotscasino never sells your personal data to third parties. Your information is used solely to provide services and maintain security.
1 Introduction & Applicability
This Privacy Policy applies to the jackpotscasino (jackpotscasino.bet) platform, including our website, mobile application, and all related services.
By using jackpotscasino, you confirm that you have read and accepted this Privacy Policy. We believe your personal data belongs to you — we are simply its trusted guardian.
Jackpotscasino complies with international data protection standards, including GDPR and related regulations. Keeping your data safe is both a legal and ethical obligation — one we uphold without compromise.
If you have any questions about this policy privacy@jackpotscasino.bet Write to us at our address or contact us via live chat.
2 What Information We Collect
Jackpotscasino collects two types of data — information you provide directly, and information collected automatically.
| Data Type | Example | Mandatory? |
|---|---|---|
| Identity-related | Full name, date of birth, NID number | Yes |
| Contact Information | Email address, mobile number | Yes |
| Address | Current address, district, postal code | For KYC |
| Financial Information | BKash/Nagad number, bank details (partial) | Yes |
| Transaction History | Deposit, withdrawal, and bet records | Yes |
| Device & Browsing | IP address, browser, OS, session duration | Automatic |
| Communication Logs | Live chat and email correspondence | When You Contact Us |
Jackpotscasino never stores your full bank card number or PIN. All payment information is processed under PCI-DSS level security.
3 How We Collect Your Data
Jackpotscasino collects information in the following ways:
- Registration Form: Information you provide when creating your account — name, email, and mobile number.
- KYC Verification: By uploading proof of identity and address.
- Payment Processing: Partial transaction data received from payment gateways during deposits or withdrawals.
- Cookies & Tracking: Automatically collected while browsing the website or app.
- Support Contact: When you reach us via live chat, email, or Telegram.
- Gaming Activity: Automated logs of games played, bets placed, and outcomes.
jackpotscasino never accesses your microphone, camera, or location without your permission. You can manage these at any time from the app's permission settings.
4 Purpose of Data Use
Jackpotscasino uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below:
- Service Delivery: Managing your account, enabling gameplay, and processing payments.
- Identity Verification: Completing KYC verification and preventing fraud.
- Customer Support: Responding to support queries and resolving issues.
- Security Monitoring: Detecting and preventing suspicious activity.
- Legal Obligation: Compliance with anti-money laundering regulations and government directives.
- Personalized Experience: Delivering personalized promotions and game recommendations (with your consent).
- Platform Improvement: Improving the gaming experience and overall platform performance.
Jackpotscasino never sells your data to advertising companies or uses it for any unauthorized purpose.
5 Data Sharing & Disclosure
Jackpotscasino may share data with third parties in limited circumstances, subject to strict conditions:
- Payment Provider: Minimum information required to process transactions via bKash, Nagad, Rocket, and bank transfers.
- KYC Partner: Authorized identity verification service providers.
- Game Providers: Session data required to run games from providers including Evolution and Pragmatic Play.
- Legal Authorities: In response to a court order or a lawful request from a regulatory authority.
- Anti-Fraud System: Industry-standard verification services to prevent fraud.
Please Note: jackpotscasino does not share your personal data with any advertising network or data broker. This is a commitment we will never compromise on.
Jackpotscasino has Data Processing Agreements (DPAs) in place with all third-party partners, binding them to uphold our data protection standards.
6 Data Protection Measures
Jackpotscasino employs industry-leading technical and administrative safeguards to protect your data:
- SSL/TLS Encryption: All data transfers are secured with 256-bit TLS 1.3 encryption — bank-grade security.
- Password Hashing: Your password is hashed and stored using the bcrypt algorithm. jackpotscasino never has access to your actual password.
- Two-Factor Authentication (2FA): An added layer of security for account logins.
- Encrypted Database: All stored data is kept in encrypted form.
- Regular Security Audits: Third-party cybersecurity experts regularly audit jackpotscasino's systems.
- Access Control: Staff can only access the data necessary for their specific role.
- Data Backup: Your data is backed up across multiple secure servers.
That said, you also share responsibility for keeping your account credentials secure. Never share your password or login details with anyone.
7 Cookies Policy
Jackpotscasino uses cookies on its website and app. Cookies are small text files stored in your browser that help enhance your experience.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some jackpotscasino features to function incorrectly.
8 Your Rights
Jackpotscasino believes you should have full control over your own data. You have the following rights:
Right to Access
You may request to see what information jackpotscasino holds about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information at any time.
Right to Erasure
After closing your account, you may request deletion of your data (except where required by law).
Right to Object to Processing
You may object to your data being used for marketing or personalisation purposes.
Data Portability
You may request a copy of the data we hold about you in a readable, portable format.
Right to Restrict Processing
You may request that we temporarily stop using your data for specific purposes.
To exercise these rights privacy@jackpotscasino.bet, email us or reach out via live support. jackpotscasino will respond within 30 business days.
9 Data Retention Period
Jackpotscasino does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
- Active Account: All data is retained for as long as your account remains active.
- Transaction Records: Retention for a minimum of 5 years is required under financial regulatory rules.
- KYC Documents: 5–7 years, in accordance with Anti-Money Laundering regulations.
- Support Messages: Up to 2 years after the issue is resolved.
- Marketing Data: Deleted immediately upon withdrawal of consent.
- Cookie Data: Deleted at the end of a session or within 30–365 days, depending on type.
After account closure, jackpotscasino deletes any data it is not legally required to retain. If you request deletion, all data beyond our legal obligations will be permanently removed.
10 Minor Protection
Jackpotscasino strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.
For Administrators: If you believe a minor in your household has registered on jackpotscasino, please contact us immediately. We will close the account without delay.
Jackpotscasino verifies age through NID checks. If an account holder is found to be under 18, the account will be closed immediately and all balances refunded.
11 Policy Updates
Jackpotscasino reserves the right to update this privacy policy as needed. For any significant changes, members will be notified via email and platform notification at least 30 days in advance.
Continued use of jackpotscasino after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly.
Enable push notifications on the jackpotscasino app to receive instant alerts about any important changes to the privacy policy.
12 Contact
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Privacy Email: privacy@jackpotscasino.bet
- General Support: support@jackpotscasino.bet
- Live Chat: 24/7 via website or app
When submitting a data deletion or correction request, please include your account ID and registered email — this helps us process your request faster.